Support Policy

At DailyTaskPro.com, we value all our users and are committed to providing efficient, respectful, and helpful customer support. 

This Support Policy outlines what users can expect from us and what is required from them when seeking support.

🕒 Support Hours

• Support is available Monday to Friday, from 9:00 AM to 5:00 PM (WAT).

• Weekend and public holiday responses may be delayed.

• All requests must be submitted via our official support channels: the in-app support ticket system or email.

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🧰 What We Provide Support For

Our support team is trained to assist with the following:

• Account access issues (e.g., login problems, email confirmation).

• Subscription and billing inquiries.

• Understanding how the point system, tasks, or prize draws work.

• Reporting bugs or errors in the system.

• General platform navigation assistance.

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🚫 What We Do NOT Support

To ensure high-quality service, we do not provide support for the following:

• Issues related to third-party payment processors or external wallets.

• Disputes over missed earnings or unselected prize winners.

• Legal inquiries or requests not directly related to platform operation.

• Support for hacking, manipulation, or unauthorized access.

• Issues outside our platform (e.g., slow internet, device errors).

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🤝 User Responsibility

Users are expected to:

• Provide clear, respectful, and accurate descriptions of their issues.

• Avoid abuse, threats, or harassment of support staff — such behavior will result in account suspension.

• Understand that our team’s role is to help based on defined platform policies and rules.

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📢 Disclaimer

The Admin and Team of DailyTaskPro.com are not liable for:

• Any damage or loss caused by delays in support response.

• Any consequence from failure to follow platform instructions.

• User dissatisfaction arising from platform limitations.

Note: We reserve the right to modify this support policy at any time.